PURCHASE POLICY

Unless otherwise provided by law, You acknowledge that all sales are final and Havenwell Pilates does not offer refunds for any portion of your payment for any services at any time. By agreeing to these Terms, You agree that You will not issue a chargeback for any payment made as you are fully aware of this Refund Policy and voluntarily consenting to it. Should you attempt to issue a chargeback, you may lose access to the services.

 

SESSION CANCELLATION POLICY

If you need to cancel a scheduled private or duet session, please do so at least 24 hours in advance of your appointment start time. Sessions cancelled within the 24-hour session window, or no-showed, will be considered a ‘no-show’ and you will be charged in full for the session / you will lose a session credit from a prepaid package.

 

If you are more than 20-minutes late for your appointment with no prior communication, your appointment will be canceled and denoted as a no-show.

To cancel or reschedule a session, you may use the “Change/Cancel” button in that session’s confirmation email, or you may call or text your instructor. You may also text the studio directly at 615-422-5543.

 

Repeated late cancellations or no-shows will not be permitted to purchase multi-session packages, and instead will be limited to prepaying for and scheduling one session at a time.

 

Havenwell Pilates reserves the right to decline working with clients who repeatedly violate these policies (including but not limited to those who excessively late-cancel or no-show); those clients who violate these considerations may be subject to dismissal, at Havenwell Pilates’ sole discretion.

 

DUET CANCELLATION POLICY

If you or your partner need to cancel or reschedule a duet session, please contact your instructor or the studio directly via text or call at 615-422-5543.

 

Early Cancellation From One Partner, MORE than 24-hour notice: If one partner early-cancels (they provide more than 24-hours in advance of scheduled session time), the canceling partner will not incur any late cancellation fees or penalty. The remaining partner will have the following options:

Keep the appointment time, pay the duet drop-in rate, and have a 30-minute private session at no additional cost.
Keep the appointment time. Pay for the duet at the drop-in rate OR use a session from a prepaid duet package, plus an upgrade fee, for a full length 50-minute private session.

Early cancel the session with no fees or penalty.

 

Late Cancellation From One Partner, LESS than 24-hour notice: If one partner late cancels (within 24-hours of the scheduled session time), the canceling partner will be subject to late cancellation penalties (loss of credit or charged duet fee in full). The remaining partner will have two options:

Keep the appointment time and have a 30-minute private session at the duet drop-in rate, or use a session from a prepaid package.
Late-cancel the session. In this case, both partners will incur a late cancellation fee or penalty.

 

**Please note, if you have an active private session package, you may use a session on your package for a duet session with payment of an upgrade fee. Please give your instructor at least 24 hours’ notice if you would like to bring someone to your session as a duet!**

 

SESSION AND PACKAGE TERMS AND EXPIRATION DATES

If you choose to purchase a multi-session package, you are welcome to book all appointments in that package in advance. If you purchase one session at a time, you may only book one future session at a time.

 

Package expiration periods are as follows:
Single sessions (private and duet) expire 30-days from purchase.
All 5-session packages (private and duet) expire 90- days from purchase.
All 10-session packages (private and duet) expire 120-days from purchase.

 

After purchasing any prepaid session or package, you will receive an email confirmation that contains your exact package expiration date. It is your responsibility to ensure your sessions are used before the expiration date, you will not receive a reminder. Package expiration dates cannot be extended, paused, or transferred; no refunds will be given for unused sessions. Private and duet packages may be shared ONLY amongst members of the same household.

 

CREDIT CARD AUTHORIZATION FOR INCIDENTAL CHARGES

All clients are required to maintain a valid and up-to-date debit or credit card on file. Please note, this card will be used ONLY for late cancellation and no-show fees. In the event the card on file is no longer valid, You agree to supply a replacement card information prior to booking your next session. For regular session or package purchases, payment will be processed via card swipe/tap or online checkout at the time of purchase.

 

ON-DEMAND PURCHASING POLICIES

Unless otherwise provided by law, You acknowledge that all sales are final and Havenwell Pilates does not offer refunds for any portion of your payment for any services at any time. By agreeing to these Terms, You agree that You will not issue a chargeback for any payment made as you are fully aware of this Refund Policy and voluntarily consenting to it. Should you attempt to issue a chargeback, you may lose access to the services.

After making a purchase from Havenwell Pilates, You will be able to access the corresponding materials as follows through your Account.

 

ON-DEMAND ACCESS

Certain products may be purchased as a “rental” and not for lifetime access; in such instances, the rental term will be clearly posted on the products at the time of rental. Following the termination of your rental period, your access will be automatically shut-off. If You wish to extend access to the product, You will be required to purchase another rental period; there is no grace period and there are no exceptions.

 

To access certain features, such as the on-demand classes you purchased, You will need a username and password. You agree to keep this information confidential and not share it with anyone else. You are being granted as a single-user, limited-license for your viewing and education only. Sharing your login credentials is strictly prohibited and a material breach of these Terms; allowing others to participate in a product you have purchased is strictly prohibited and a material breach of these Terms; and excessive use of the on-demand classes will be considered fraudulent use. In any such event, Havenwell Pilates reserves the right to terminate your access without refund if it believes your use of the platform in any way breaches your agreement to these Terms.

 

PERSONAL RESPONSIBILITY
You understand that the outcomes obtained from the services can be subjective and vary greatly depending upon circumstances and individual effort invested. As such, You understand that Havenwell Pilates makes no guarantee, representation or warranty of any nature or kind that the services will be effective or will result in any particular outcome. You agree that You will not hold Havenwell Pilates responsible, in whole or in part, for any result that You do or do not achieve. You understand and agree that you are solely responsible for your results.

INTELLECTUAL PROPERTY
The services offered by and available for you (purchases, rentals, free content) are the sole and exclusive property of Havenwell Pilates, and are protected by copyright, trademark, and other intellectual property common and statutory laws of the United States and other countries.
Havenwell Pilates retains all ownership and intellectual property rights to the Services content and materials provided to you through their website (including their on-demand platform) and otherwise, including all copyrights and any trademarks belonging to Havenwell Pilates and related entities. The content and materials are being provided to you for your individual, non-commercial use only and with a single-user license; this means that you are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the materials, electronically or otherwise, for business or commercial use, or in any other way that earns you money, without the prior written permission of Havenwell Pilates.

 

Furthermore, by signing this Agreement you agree to the above terms and understand that Havenwell Pilates’s materials are protected by the United States Intellectual Property laws, including the Copyright Act of 1976. You understand and agree that violating the terms of this Agreement as described above will subject you to legal action and that Havenwell Pilates will fully pursue all remedies at law against you which it is entitled.

 

TERMINATION AND ACCESS RESTRICTION

Havenwell Pilates reserves the right, in its sole discretion, to terminate your access to the website (including on-demand classes), services (including in-person sessions), or any portion thereof at any time, without notice.

 

LIABILITY WAIVER

By agreeing to these terms I expressly acknowledge that the activities, including not limited to fitness classes and sessions (in-person and virtual, including live-stream or replayed on-demand), events, workshops, and educational programs, in which I am voluntarily participating (collectively, the “Activities”) with Haven Wellness LLC, doing business as Havenwell Pilates (“the Practitioner”), may be physically strenuous and a potentially dangerous activity, which involves potential for personal injury, property loss or damage, and serious bodily injury and/or death.

 

I declare am physically fit and competent to participate in the Activities; do not suffer from a condition, impairment, disease, infirmity, or other illness that would prevent my participation, or use of equipment; and have been cleared by a medical professional to begin, or continue participating in, physical activities, such as the Activities.

 

I am unaware of any physical or mental condition that would (a) prevent me from safely participating in the Activities, or (b) endanger my health or safety or the health and safety of others due to my participation in the Activities, nor have I been advised by a medical professional to avoid movement or activities similar to the Activities. I agree to notify the Practitioner immediately of any change in medical condition, including pregnancy. I acknowledge and agree that if I am prenatal/postpartum, I increase the risk to myself and, if applicable, my unborn child. In participating in the Activities, I assume all associated risks to myself, and if applicable, my unborn child.

 

I acknowledge that the Practitioner has not given me any guarantees, warranties or representations as to the safety of the Activities. I acknowledge that it is my responsibility to consult with a physician prior to and regarding participation in the Activities, and obtain written medical clearance prior to participating in the Activities following a surgery, injury, or other medical diagnosis, as applicable. I agree that Practitioner reserves the right to request medical release from my medical practitioner prior to my participation if deemed necessary.

 

I understand that equipment used in fitness instruction can be dangerous and cause injuries if used improperly or negligently. Practitioner is not responsible for any injury I sustain while using the equipment, whether due to my use or misuse of the equipment, or due to defects or damages in equipment used while under the supervision of Practitioner. Practitioner does not manufacture equipment and is not responsible for defects and/or damages in equipment; all liability lies with the manufacturer.

 

While all of my questions regarding the Activities have been answered to my satisfaction, I further acknowledge that I may choose not to participate in the Activities or withdraw from any of the Activities at any time. Therefore, I voluntarily assume, to the fullest extent allowed by law, all risks, known and unknown, of the Activities, including the risk of property loss or damage and serious bodily injury or death, however caused, and even if caused in whole or in part by the action, inaction or negligence of the Practitioner.

 

I hereby release and discharge the Practitioner, its direct and indirect parent, subsidiary, affiliates and entities, and each of their respective officers, employees, contractors, representatives, and agents, from any and all liabilities, claims, demands, suits, procedures, costs, damages, or other causes of action that I or my estate may hereafter have, arising out of, or related to the Activities, even if caused by the negligence or gross negligence of the Practitioner. I understand and explicitly agree that neither I, my family, heirs, successors, assigns, or anyone claiming any interest through me will bring any legal action whatsoever against the Practitioner as a result of any such damage, loss, or injury that arises out of my participation in and connection with the Activities.

 

I further agree to indemnify and hold harmless the Practitioner, its direct and indirect parent, subsidiary, affiliates and entities, and each of their respective officers, employees, contractors, representatives, and agents, from all claims, demands, actions, and causes of action by any other person, including my heirs, executors, insurers, successors, and any person claiming any interest through me, related to any injury, loss or damage suffered by me in connection with the Activities.

 

I lastly attest that I am at least 18 years of age and otherwise legally competent to sign this document. However, if the participant is under 18 years old, the undersigned attests that they are a parent, guardian, or other legal representative on behalf of the participant. The undersigned understands that by signing this Agreement and allowing their participation in the Activities, they are releasing, indemnifying, and holding Practitioner harmless in all ways, the same as if they were a participant, as described above.