Terms + Conditions + Policies
Refund Policies
Online Video Library: Havenwell Connect
All online video library purchases are final and non-refundable.
Private and Duet Session Packages
Refunds for private and duet session packages are considered on a case-by-case basis at the sole discretion of studio management
To request a refund, contact us at hello@havenwellpilates.com
Multi-Session Package Terms + Conditions
If you choose to purchase a multi-session package, you are welcome to book all appointments in that package in advance. If you purchase one session at a time, you may only book one future session at a time.
Package expiration periods are as follows:
Single sessions (private and duet) will expire 30 days from purchase.
All 5-session packages (private and duet) will expire 90 days from purchase.
All 10-session packages (private and duet) will expire 120 days from purchase.
After purchasing any prepaid session or package, you will receive an email confirmation that contains your exact package expiration date. It is your responsibility to ensure your sessions are used before the expiration date. Package expiration dates cannot be extended, and no refunds will be given for unused sessions. Private and duet packages may be shared ONLY amongst members of the same household.
Liability Waiver
By participating in any online or in-person fitness activity hosted by Havenwell Pilates, I acknowledge that the activities in which I am voluntarily participating with Havenwell Pilates (the “Activities”) may be physically strenuous and a potentially dangerous activity, which involves potential for personal injury, property loss or damage, and serious bodily injury or death.
I acknowledge that Havenwell Pilates has not given me any guarantees, warranties or representations as to the safety of the Activities. I acknowledge that it is my responsibility to consult with a physician prior to and regarding participation in the Activities. I further acknowledge that I may choose not to participate in the Activities or withdraw from any of the Activities at any time. Therefore, I voluntarily assume, to the fullest extent allowed by law, all risks, known and unknown, of the Activities, including the risk of property loss or damage and serious bodily injury or death, however caused, and even if caused in whole or in part by the action, inaction or negligence of Havenwell Pilates.
I hereby release and discharge Havenwell Pilates and all its representatives, employees, and affiliates, to the fullest extent allowed by law, from any and all liabilities, claims, demands, or other causes of action that I or my estate may hereafter have, arising out of, or related to the Activities, even if caused by the negligence or gross negligence of Havenwell Pilates. Neither I nor my estate will sue or make a claim against Havenwell Pilates for loss or damage suffered by me in connection with the Activities.
If I violate this Agreement by filing such a suit or making such a claim, I will pay all reasonable attorneys’ fees and costs incurred by Havenwell Pilates in defending such a suit or claim. Furthermore, I agree to indemnify and hold harmless Havenwell Pilates from all claims, demands, actions, and causes of action by any other person, including my heirs, executors, insurers, successors and assigns, related to any injury, loss or damage suffered by me in connection with the Activities.
I agree that this Agreement will be governed by, and construed in accordance with, the laws of the State of Tennessee. All disputes and matters arising under, in connection with, or incident to, this Agreement, will be litigated, if at all, in and before a court located in Williamson County, Tennessee. If any part, article, paragraph, sentence or clause of this Agreement is not enforceable, the affected provision shall be limited or amended only to the extent necessary to bring it within the requirements of the law, and the remainder of the Agreement will continue in full force and effect. I expressly agree that this Agreement is intended to be as broad and inclusive as is allowed by the law of the jurisdiction where it is interpreted.
I represent that I am at least eighteen (18) years of age and further acknowledge that I have read this Assumption of Risk, Release and Waiver Agreement carefully and that I understand it. I fully understand the potential dangers of participating in the Activities. I am fully aware of the legal consequences of signing this Agreement. I understand and agree that this document is legally binding and will preclude me and my estate from recovering monetary and other damages from Havenwell Pilates, for personal injury, bodily injury, property damage, wrongful death or any other personal injury sustained by me in connection with the Activities.